Shipping policy

1. Shipping Policy

Order Processing

• Orders are processed within 1 - 2 business days.
• Orders placed on weekends or holidays are processed the next business day.
• Customers receive a shipping confirmation email with tracking once the order ships.

Shipping Methods & Delivery Estimates

• Standard Shipping: 5 days (FREE for all order values)
• Expedited Shipping: 1 - 3 days ($15.00 Fed Ex 2Day/ UPS 2ND DAY AIR)
• Shipping carriers: USPS, FedEx, UPS

Lost, Stolen, or Missing Packages

• We ship FOB (Free on Board) Shipping Point, meaning ownership transfers to the customer once the package leaves our facility.
• If a package is marked "delivered" but not received:
  • Check with neighbors or household members.
  • Contact the carrier for delivery details.
  • File a claim with the carrier for lost or stolen packages.
  • If stolen, consider filing a police report.

We value good old-fashioned customer service and know things don’t always go to plan. If your order goes missing or anything goes wrong, get in touch - we’re here to help.