Privacy policy

Privacy Policy

Last updated: May 8, 2025

This Privacy Policy describes how Red Rock Hats ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from https://redrockhats.com (the “Site”) or otherwise interact with our services (collectively, the “Services”).

1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

2. What Personal Information We Collect

We collect personal information in the following categories:

  • Information you provide directly:
    Name, shipping/billing address, phone number, email, payment details, customer support messages.

  • Automatically collected data:
    IP address, browser type, device information, site usage patterns via cookies or tracking technologies.

  • Third-party data:
    Information from Shopify, payment processors, shipping providers, and marketing platforms.

3. How We Use Your Information

We use your personal information to:

  • Process orders, fulfill transactions, and provide customer service

  • Send order updates, marketing messages, and transactional communications

  • Prevent fraud and ensure website security

  • Improve and personalize your experience with our Services

4. SMS Consent and Messaging

When you provide your phone number and opt in to SMS messages, you agree to receive text messages from Red Rock Hats. These may include:

  • Order confirmations and shipping updates

  • Product or service updates

  • Promotional messages and offers

SMS consent is not shared with third parties or affiliates for marketing purposes.
Message frequency may vary. Message and data rates may apply.
To opt out, reply STOP at any time. For help, reply HELP or contact us at info@redrockhats.com.

Learn more at our SMS Terms of Service.

5. Cookies and Tracking Technologies

We use cookies to:

  • Power and secure our website

  • Analyze site usage

  • Show tailored ads and content

You can manage cookies in your browser settings. For more on Shopify’s cookie use, visit: https://www.shopify.com/legal/cookies

6. Sharing Personal Information

We share your data only when necessary:

Data Type Shared With
Contact, order, and payment details Shopify, payment gateways, fulfillment providers
Usage and analytics data Marketing platforms and analytics tools
SMS phone numbers (non-marketing use only) SMS platforms for order and service communications

We do not sell or share sensitive information or SMS consent for marketing.

7. Data Security and Retention

We implement safeguards to protect your data but cannot guarantee perfect security. We retain personal information as long as needed to fulfill purposes described in this policy unless legally required to retain it longer.

8. Your Rights

Depending on your region, you may have the right to:

  • Access or request a copy of your data

  • Request correction or deletion

  • Withdraw consent

  • Restrict processing

  • Lodge a complaint with your data protection authority

To exercise any rights, please contact us using the details below.

9. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from minors.

10. International Transfers

Your data may be transferred outside your country, including to the U.S. or countries where we or our service providers operate. Where applicable, we use Standard Contractual Clauses or similar legal mechanisms to protect this data.

11. Contact Information

If you have questions or concerns, contact us at:
📧 info@redrockhats.com
📍 1471 Morena Blvd, San Diego, California, United States 92110